Terms of service.

1. Definitions

• “Service” means the ShortlistTable web application, the free browser tools at shortlisttable.ai/tools, the marketing surface, and any related APIs.
• “Customer” means the legal entity that creates a paid workspace or that the authenticated user represents.
• “User” means any individual using the Service, whether authenticated or anonymous.
• “Customer Data” means any data the Customer or its Users upload to or generate within the Service, including candidate resumes, screening columns, verdicts, and overrides.
• “Candidate” means the natural person whose resume is uploaded by a Customer.

2. Account and workspace

• You must be at least 18 years old and have authority to bind the Customer to these Terms.
• You are responsible for keeping your credentials secure and for all activity under your account. Magic-link sessions expire; you must not share session links.
• You must provide accurate registration information and keep it current.
• One person, one account. Sharing accounts is not permitted; invite team members instead.

3. Customer responsibilities for candidate data

Because ShortlistTable is a recruiting tool, Customers upload data about real people who are not parties to this agreement. The Customer warrants and agrees that:

• It has a lawful basis (consent, contract, legitimate interest, etc.) to process each Candidate’s data.
• It has provided Candidates with the privacy notice their jurisdiction requires.
• It will configure workspace retention to comply with its own retention obligations.
• It will respond to Candidate data-subject requests (access, deletion, correction) as the controller.
• It will use the screening output as a decision-support tool with human-in-the-loop review, not as the sole basis for any adverse hiring decision. Where local law (NYC AEDT, EU AI Act, Colorado SB 24-205, similar) imposes obligations on automated employment decision tools, the Customer is responsible for compliance and we will provide the audit logs needed.

4. Acceptable use

You agree not to:

• Upload data without a lawful basis, or data the Customer was not authorised to disclose to a third-party processor
• Use the Service to make automated employment decisions in violation of any applicable law
• Reverse-engineer, scrape, or attempt to extract the underlying models or prompts
• Resell, sublicense, or build a competing product on top of the Service
• Bypass rate limits, abuse the free tier, or attempt to escape workspace boundaries
• Upload malicious files, illegal content, or content that infringes third-party rights

We may suspend or terminate accounts that violate this section, with notice where possible.

5. Free tools and free tier

• The browser tools at /tools run client-side and are provided as-is, without warranty. Rate limits apply.
• The free product tier includes [25 resumes/month — confirm before launch] and is intended for evaluation. It may change with reasonable notice.
• We may rate-limit, throttle, or temporarily disable free-tier access to maintain service quality.

6. Paid plans and billing

• Paid plans are billed monthly or annually in advance, in the currency stated at checkout, via [Lemon Squeezy / Stripe — confirm before launch].
• Fees are non-refundable except where required by law.
• Plan changes take effect at the start of the next billing period unless we agree otherwise in writing.
• If a payment fails, the workspace enters a 14-day grace period before access is suspended. Data is retained for 90 days after suspension before being eligible for deletion.
• Taxes (VAT, sales tax) are added at checkout where applicable.

7. Intellectual property

7.1 Customer Data stays the Customer’s

The Customer retains all rights, title, and interest in Customer Data. The Customer grants us a limited, non-exclusive licence to process Customer Data solely to provide the Service.

7.2 The Service is ours

ShortlistTable, its source code, brand, content, and underlying technology are owned by us. These Terms grant you a non-exclusive, non-transferable, revocable licence to access and use the Service per these Terms.

7.3 Feedback

If you give us feedback or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use it without restriction. No obligation to act on it.

8. Confidentiality

Each party will treat the other’s confidential information with the same care it uses for its own confidential information, and not less than reasonable care. Customer Data is the Customer’s confidential information. The terms of any non-public commercial agreement are confidential.

9. Data processing

Our processing of Customer Data is governed by our Data Processing Addendum, which is incorporated by reference and applies whether or not the Customer has executed a separate DPA. The DPA includes the EU Standard Contractual Clauses where applicable.

10. Service availability

• We will use commercially reasonable efforts to maintain Service availability.
• Planned maintenance will be announced at least 24 hours in advance via the status page or email.
• We do not offer an SLA on the free tier. Paid plans may include an SLA via the order form.

11. Warranty disclaimer

The Service is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that AI verdicts are correct, free from bias, or sufficient on their own for any hiring decision. The Service is decision-support; the Customer remains responsible for hiring decisions.

12. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms, whether in contract, tort, or otherwise, will not exceed the greater of (a) the fees paid by the Customer to us in the 12 months preceding the event giving rise to the claim, or (b) USD 100. We will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or goodwill, even if advised of the possibility. Some jurisdictions do not allow these limitations; in those jurisdictions our liability is limited to the maximum extent permitted by law.

13. Indemnification

• The Customer will defend, indemnify, and hold us harmless from any third-party claim arising out of Customer Data (including Candidate complaints) or the Customer’s breach of Section 4 (Acceptable Use).
• We will defend the Customer against any third-party claim that the Service infringes that party’s intellectual property rights, and pay the resulting costs and damages awarded by a court, provided the Customer notifies us promptly and gives us control of the defence.

14. Termination

• Either party may terminate the agreement at any time by closing the account / cancelling the subscription.
• We may suspend or terminate access immediately for material breach, including non-payment after the grace period.
• Upon termination, the Customer may export Customer Data for 30 days via the CSV / XLSX export. After 30 days, we may delete it, subject to legal retention obligations.
• Sections 7 (IP), 11 (Warranty), 12 (Liability), 13 (Indemnification), 16 (Governing law) survive termination.

15. Changes to the Terms

We may update these Terms as the product and law evolve. Material changes will be announced by email to active customers at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of [Delaware, USA — confirm before launch], without regard to conflict-of-laws principles. The parties agree to the exclusive jurisdiction of the state and federal courts located in [Wilmington, Delaware — confirm before launch]. Customers in the EU may also bring claims in their local courts where mandatory consumer law applies.

17. Miscellaneous

• Assignment: Neither party may assign without the other’s consent, except to a successor in a merger or acquisition.
• Severability: If any provision is unenforceable, the rest remains in force.
• Entire agreement: These Terms, the Privacy Policy, the DPA, and any order form are the entire agreement between the parties.
• Notice: We send notices by email to the address on file. The Customer should send legal notices to legal@shortlisttable.ai.
• Force majeure: Neither party is liable for delays caused by events outside its reasonable control.